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FREQUENTLY ASKED QUESTIONS

Select a category below and find the answers to associated common asked questions

Category

Order Cancellation

Can I cancel my order if I realize I chose the wrong size or color?

No, unfortunately. As all products are made-to-order, we cannot accommodate cancellations due to personal preferences such as size or color selection. For futher information, please refer to our terms and conditions.

What should I do if I receive a damaged product or there's a manufacturing error?

In case of a damaged product or manufacturing error, please contact us within 7 days of receiving your order. We offer a free replacement or refund upon verification of the issue. Please submit a clear photo showing the problem using our "contact us" form. For futher information, please refer to our terms and conditions.

What happens if I return an item without prior authorization?

Any item returned without prior authorization will not be eligible for refund or exchange. It's important to contact us first before returning any items to ensure proper processing. For futher information, please refer to our terms and conditions.

Who covers the shipping costs for returning defective items?

Shipping costs for returning defective items will be fully or partially covered by us, depending on the situation. We aim to ensure a smooth process for resolving issues related to product quality or manufacturing errors. For futher information, please refer to our terms and conditions.

I changed my mind about the purchase

If you've decided to cancel your purchase after placing the order, we understand. However, since our products are made-to-order and produced immediately after an order is placed, we are unable to accommodate cancellations once the production process has begun. We apologize for any inconvenience this may cause. For futher information, please refer to our terms and conditions.

What if I accidentally ordered the wrong item or quantity?

If you realize you've made a mistake in your order, such as selecting the wrong item or quantity, please contact us as soon as possible. While we cannot guarantee changes can be made, we will do our best to assist you. However, please note that changes may not be possible if production has already begun. For futher information, please refer to our terms and conditions.

Can I make changes to my order, such as updating the shipping address or adding items, after it has been placed?

We understand that sometimes changes are necessary. However, due to the nature of our production process, we are unable to modify orders once they have been confirmed. We recommend carefully reviewing your order details before completing the purchase to avoid any issues. For futher information, please refer to our terms and conditions.